Support
Last updated: 2026-02-10
1. Contact Us
If you need help with Shikibu, please reach out to us via email. No account or sign-up is required to contact support.
2. Response Time
We aim to respond to all inquiries within 2 business days (JST, excluding weekends and Japanese national holidays).
3. Before Contacting Support
To help us assist you efficiently, please include the following information:
- Your Slack workspace name
- A description of the issue you are experiencing
- Any error messages or screenshots, if applicable
4. What We Can Help With
Our support team can assist you with:
- Installation and setup of Shikibu in your Slack workspace
- Billing, subscriptions, and payment inquiries
- Integration setup (Gmail, GitHub)
- Bug reports and technical issues
- Account and data management requests