Refund and Cancellation Policy

You may cancel your subscription at any time through the Stripe Customer Portal, accessible from your Settings page. No cancellation fees apply.

When you cancel, your subscription remains active until the end of the current billing period. You will continue to have access to paid features until the period expires. After the billing period ends, your workspace will be downgraded to the free plan.

As a general rule, we do not provide refunds for partial billing periods. However, we may consider refunds in the following cases:

• Service unavailability for an extended period due to our fault
• Billing errors or duplicate charges
• Other circumstances where a refund is deemed appropriate

Refund requests are reviewed on a case-by-case basis.

To request a refund, please contact us at support@jugoya.ai with your workspace name and a description of the issue. We will respond within 5 business days.

For questions about cancellations or refunds, please contact us at support@jugoya.ai.